Return & Refund Policy

Last updated: July 2025

30-Day Return Policy

At Lush Living, we stand behind the quality of our solid wood furniture. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

Return Conditions

• Items must be unused, unassembled, and in their original packaging.
• All hardware, instructions, and accessories must be included.
• The product must be in resalable condition with no signs of wear, scratches, or damage.
• Custom or personalized items are not eligible for returns unless they arrive damaged or defective.

How to Initiate a Return

1. Email info@lush-living.shop with your order number and the reason for your return.
2. We'll review your request and send you a return shipping label within 1-2 business days.
3. Pack the item securely in its original packaging with all hardware and instructions included.
4. Attach the return label and drop off at the designated shipping carrier.

Refund Processing

Once we receive and inspect your returned item, we'll process your refund within 3-5 business days. Refunds are issued to the original payment method. Shipping costs for returns due to buyer's remorse are deducted from the refund amount. Returns due to damaged or defective items receive full refunds including shipping.

Damaged or Defective Items

If your furniture arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund at no cost to you. Do not attempt to repair damaged items yourself, as this may void your return eligibility.

Exchanges

We offer exchanges for different colors or finishes within the same product line. To request an exchange, follow the return process above and place a new order for the desired item. We'll process the refund for your returned item once received.

Contact Us

Questions about returns? Contact us at info@lush-living.shop or +1-569-533-3242.